The Way We Work Summit 2015Thursday 11 June 2015, Westminster
“Your presentation was certainly the highlight of the day for me…”Jim Beaver
The conference explored case-study based presentations of transferable best practice and give insights into what’s on the horizon and beyond. It looked at impacts on property, work practices and workforce planning whilst providing the opportunity to hear from thought leaders, exponents and solution providers and network with like-minded individuals from across the public sector.
We delivered the session ‘Working Beyond Boundaries‘.
Working Beyond Boundaries
Session 2B: 12.15 – 12.55
Our understanding of our client’s experience is that there is an increasing focus on ‘customer’ needs: defining service design and delivery, smart working practices and change in behaviours, which in turn redefines the specification of space, technology and support services.
In our session we examined the value of ‘place’ in an increasingly virtual world, supporting demands of customer service delivery. We explored the step change needed in our thinking about how, across the public sector, we have a better acceptance of our common goals and the increasing need to work across organisational boundaries to deliver them. We will consider the implications, as we shift our approach to the design and servicing of physical space, from the past constraints of ‘My Space’ to the current trend of ‘Our Space’ onwards to the future challenges of ‘Any Place’: transcending the traditional boundaries of buildings, support services, technology infrastructures and human resource management. This we will require a shift both in the way we manage our people and indeed the way we enable ourselves to be managed.
The topics we covered included:
Delivering transformational change
Shifting expectations of ownership from a culture of ‘my space to any place’, embracing boundaryless organsational working, new behaviours, managing by outcomes rather than presence and developing new methods of measuring performance.
Delivering business led solutions
Directly linked to organisations vision, shifting to service led specification and service deliver models, future proofing infrastructure and networks, up-skilling users and technical support.
Repurposing the workplace
Shifting the focus to providing environments that respond to differing community needs, less fixed nor adaptable, more communal and more collaborative, brand of customer service, common goals, better equipment, more technology enabled.
Delivering user-focused services
Shifting from Facilities Management to ‘Facilitators’ of change: enabling users to focus on service delivery, provider of the ‘serviced office’ responsible for whole environment performance and informed utilisation.
Alison White, Nicholas Morgan and Sarah Everitt are co-founders of PLACEmaking. Formed in 2009, PLACEmaking has built a strong client base over the last 6 years including central government, local government, police authority and NHS clients as well as continuing to work in the education and private sectors. PLACEmaking has developed new approaches and an entirely new toolkit of methods and blueprint templates building on the knowledge and experience gained whilst directors of the former international consultancy firm DEGW.
Official event website
Find out more about the summit here.